1. Who we are
Woad Crestzone operates a Tokyo-based organic garden, natural dye studio, workshop programme, and online information service. This policy explains how we handle personal information when you visit our site, contact us, book a workshop, or purchase a product.
2. Information you provide
We may receive your name, email address, telephone number, postal address, order details, workshop preferences, and the contents of messages you send us. We ask only for information needed to respond, fulfil an order, manage a booking, or maintain our relationship with you.
3. Information collected automatically
Our site may receive basic technical information such as browser type, device category, referring page, and approximate visit timing. We use this information to protect the service, understand general page performance, and improve accessibility; we do not use it to build a personal profile.
4. Why we use information
We use information to provide requested products and workshops, answer enquiries, process payments through appropriate providers, send service messages, maintain records, prevent misuse, and meet legal obligations. We do not sell personal information or use it for unrelated advertising without a lawful basis.
5. Cookies and similar tools
Essential cookies support basic site operation and remember your consent choice. Preference and analytics cookies are optional and are used only when selected. More detail, including how to change your choice, appears in our Cookie Policy.
6. Service providers
We may share limited information with providers that host our website, process payments, deliver parcels, send requested messages, or help us maintain records. These providers may use information only to perform services for us and must protect it appropriately.
7. Retention
We retain information only for as long as it supports the purpose for which it was collected, including accounting, warranty, workshop, and legal recordkeeping. When information is no longer needed, we securely delete it or remove identifying details.
8. Your choices and rights
Depending on where you live, you may ask for access, correction, deletion, restriction, or a copy of your personal information, and you may object to certain uses. Contact us using the details below; we may need to verify your identity before acting.
9. Children and third-party links
Our service is not directed to children under the age permitted by local law, and we do not knowingly collect their information. Links to other sites are provided for convenience; their privacy practices are governed by their own policies.
10. Contact and updates
For privacy questions, contact Woad Crestzone at or . You can also visit us at es or legal requirements change and will display the revised date above.